Humor for the outliers. Unapologetic Apparel

FAQ's

(And the answers you probably won't listen to anyway.)

  • Q: Where the hell is my gear?

    A: Relax, Karen. As we explained in our Shipping Policy, we don't have a dusty warehouse full of pre-made junk. The second you order, our robots (and the occasional inmate in a strait jacket) custom-print, stitch, color with crayons, or press your item. Standard fulfillment takes 2-5 business days, and shipping adds another 5-10 business days for USA orders. Check your tracking link or grab a hobby while you wait.

  • Q: Why do your shirts cost what they do?

    A: Because nothing here is stamped out by the container-load. Every piece is printed on demand, one at a time, on blanks we'd actually wear ourselves. You're paying for a short run and a design nobody else had the nerve to make, not for a warehouse full of identical beige junk.

  • Q: Do you accept returns or exchanges?

    A: Everything is made to order the second you click buy, so we can't just toss a shirt that says what ours say back on a shelf. That said, if your order turns up damaged, defective, or flat-out wrong, we'll make it right. Email us with your order number and a photo. Full details live in our Return Policy.

  • Q: What is a "Ward"?

    A: A Ward is a wing of the Asylum, our way of sorting the chaos. Each one is a collection built for a specific breed of lunatic: The Library, The CQ Desk, Roughneck Retreat, Ladies of the Local, Unfiltered Women, Blackout Zone, and the Day Room. Take a walk through Our Wards and find your people.

  • Q: Are your 3D Collectibles real?

    A: Real as the crayon marks on the wall. They're physical, printed collectibles you can hold, drop, and explain to houseguests. No digital nonsense, no wallet app required. They move in small runs, so when one disappears, it has genuinely disappeared.

  • Q: How do I contact a human?

    A: Email TheWarden@Off-Brand-Humor.com or use the contact form at the bottom of any page. A real person reads every one of them. We're not always fast, but we are real. Don't expect a hug.

  • Q: Do you ship internationally, or just to people inside the US borders?

    A: US orders are our bread and butter: 2-5 business days to make it, another 5-10 to get it to you. Shipping anywhere else depends on the item, so punch your address in at checkout and the available options and delivery estimates will show up. If nothing appears, we don't ship there yet.

  • Q: Can I wash my shirt normally, or do I need to sacrifice a goat to keep it from shrinking?

    A: No goat required. Turn it inside out, wash cold, tumble dry low, and keep the iron off the print. Do that and the design will outlive the relationship it offends. Hot water and high heat are how shirts shrink and prints crack, and that one's on you, not us.

  • Q: My order arrived missing an item or looking like a crime scene. What do I do?

    A: Don't panic, and don't throw the packaging away. Use the Start a Claim for Package Issue link in the footer, or email TheWarden@Off-Brand-Humor.com with your order number plus photos of the item and the box it arrived in. The sooner you flag it, the sooner we fix it.

  • Q: Can I suggest a slogan or tell you how to run your business?

    A: Please do. We actively hunt for lines that make people clutch their pearls. Send it through the contact form or email the Warden. If it's good enough to print, we'll be in touch. If we pass, it's usually because a lawyer twitched.

  • Q: How do I know when new gear is dropping?

    A: Follow us on social, the links are down in the footer, and keep an eye on the Wards. New gear gets committed regularly, and the good stuff tends to walk out the door before we get around to announcing it.

Get in touch

Have a question or just want to share a good joke or idea for our line of apparel? We're all ears! Reach out to us at 

TheWarden@Off-Brand-Humor.com

We'd love to hear from you!